Frequently Asked Questions (FAQ)

1. What is your estimated delivery time?

A: Orders are processed in 2-3 days, and shipping takes around 10 days. In total, delivery may take 12-13 days to EU countries. Tracking is provided after shipment.

2. Which countries do you ship to?

A: We currently ship to all European Union countries.

3. How can I track my order?

A: Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your shipment’s progress.

4. What is your return policy?

A: We offer a 30-day free trial. If you're not satisfied, you can return your item within 30 days of delivery for a full refund. Returns are completely free, and we cover the return shipping costs.

5. What payment methods do you accept?

A: We accept major credit and debit cards, as well as other payment options displayed at checkout.

6. Can I cancel or modify my order after placing it?

A: Orders can only be modified or canceled before they are processed. Please contact us at helpmodernaliving@gmail.com as soon as possible if you need to make changes.

7. What if I receive a damaged or incorrect item?

A: If you receive a damaged or incorrect item, please contact us at helpmodernaliving@gmail.com with photos of the product. We will arrange a replacement or refund at no extra cost to you.

8. Do I have to pay customs duties or taxes?

A: Customs duties and taxes vary by country. Customers are responsible for any applicable import fees imposed by their country’s customs authorities.

9. How can I contact customer support?

A: You can reach us via email at helpmodernaliving@gmail.com. We aim to respond to all inquiries as quickly as possible.